Although data indicates that transit systems are safe - in fact, transit riders are less likely to be the victim of a crime as compared to car drivers - riders’ perception that systems are not safe has led to negative customer satisfaction surveys and in some cases, a reduction in, or an aversion to, transit - even more so in the post-COVID era.

Drawing on a series of in-depth interviews with executives, operations leaders, customer experience specialists, and public–private partners, this session presents a proven framework for planning, delivering, and sustaining transit excellence across the three critical phases of a mega-event: Pre-Event, During Event, and Post-Event.

Through candid interviews with 30 transit leaders from 13 U.S. states and Canada, this capstone highlight the hard-earned insights that helped them lead with clarity, confidence, and impact.

The capstone team conducted several months of industry research on recent capital expansion programs across the United States, seeking to better understand if there was a “right” balance between public and private sector staffing when advancing a capital expansion program.

This capstone investigates how some agencies are using communications in response to this challenge to build long-lasting, resilient support for their major capital programs.

This capstone explores how public transit agencies can adopt AI solutions responsibly by establishing a framework that identifies key risks, outlines governance surrounding AI, and implements policies to put appropriate guard rails on usage.

This interactive session is designed to empower individual transit professionals with practical AI tools they can use immediately to boost productivity.

This session promises to be an exciting showcase of cutting-edge ideas and creative solutions, providing a quick glimpse into the future of public transit

Libby Gill delivers an inspiring message about creating a future-focused vision despite ongoing change. She shares her process for transforming insight and influence into lasting impact. With powerful stories, relevant case studies, and evidence-based strategies, she helps your organization reframe change as opportunity

APTA's TRANSform Conference is the flagship event for public transportation professionals to engage in workshops, experience technical tours, and network with colleagues. The Innovation Summit is a premier gathering for public transportation leaders, fostering an environment of collaborative problem-solving and idea exchange.