Addressing Passenger-Facing Transit Cleanliness as a Barrier to Post-Pandemic Ridership Recovery (Emerging Leaders Program)

As agencies work to gain riders in a post-pandemic era, one barrier is cleanliness and customer perception of cleanliness on transit. This project aims to provide transit agencies and industry stakeholders with well-researched, technology-driven strategies for improving cleanliness and post-pandemic passenger experience on public transit. This capstone project focuses on developing strategies and recommendations for improving system cleanliness and passenger perception given limited funds for operation. We will talk to industry experts, synthesize existing research, and gather additional information to provide insights for the transit industry.

Presenters:

• Todd Bateman, TriMet
• Anna Geannopoulos, Cambridge Systematics
• Monica Ghosh, Washington State Department of Transportation
• Presley Morrissey, Sound Transit
• Mathew Olson, HDR Inc.