Critical Conversations

Critical conversations appear at all parts of transit professionals’ lives. From handling disagreements with colleagues to delivering negative performance reviews, they are opportunities to improve relations, behaviors, performances, and leadership skills. These modules equip APTA members with key techniques that facilitate the delivery of critical conversations with tact, empathy, and professionalism.

Key:

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Module 1
Begin self-paced component package.
Begin self-paced component package.
Module 2
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Begin self-paced component package. Module 2
Module 3
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Begin self-paced component package. Module 3
Module 4
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Begin self-paced component package. Module 4
Module 5
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Begin self-paced component package. Module 5
Module 6
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Begin self-paced component package. Module 6
Survey
2 Questions
Certificate of Completion
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Live Viewing: No credits available and certificate available