Elevating the Customer Experience: Rider Employee, and System Safety (2026 Legislative Conference)

Only available as part of a package

Public transit agencies are implementing important innovations, improvements, and new policies across our industry that are helping transit provide the safest trip possible to their customers. This session will focus on how the public transit industry can best communicate about the work, investments, and training that agencies are employing for a great customer experience.

Introducer:

  • Jannet Walker-Ford, Secretary/Treasurer, APTA; Business Line Executive, Advisory and Planning, WSP

Moderator:

  • Jessica Mefford-Miller, Chief Executive Officer, Valley Metro

Panelists:

  • Randy Clarke, General Manager and CEO, Washington Metropolitan Area Transit Authority (WMATA)
  • Debra Johnson, General Manager and CEO, Regional Transportation District
  • Jonathan Hunt, Chair, APTA Legal Affairs Committee; and Interim General Manager/CEO, Metropolitan Atlanta Rapid Transit Authority

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Elevating the Customer Experience
Open to view video.  |  76 minutes
Open to view video.  |  76 minutes
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