General Session: Achieving Operational and Organizational Excellence: A Conversation with Andy Lord (TRANSform 2024)

Transport for London (TfL) is a world-class transportation authority providing a complex and well-integrated mobility network for a metropolitan region of over 9 million people. This one-on-one conversation with Andy Lord, TfL’s Commissioner, will explore his vision for achieving operational and organizational excellence including long-term financial sustainability, creating an inclusive culture and providing top notch customer service.

Featured Speaker:

• Andy Lord, Commissioner, Transport for London

Moderator:

• MJ Maynard, Chair, APTA; and Chief Executive Officer, Regional Transportation Commission of Southern Nevada