Rebuilding Ridership and Enhancing the Customer Experience: An Australia/New Zealand/United States Exchange

Recorded On: 09/08/2022

Join for this live webinar with key public transport leaders from Australia, New Zealand and the United States to discuss how they are transforming the customer experience to attract former and new riders. What have they learned in the past year about what is important to their customers and how are they operationalizing service enhancements and new features? Where have they met with success and what challenges are they still facing?


  • Leanne Redden, Executive Director, Regional Transportation Authority, Chicago, IL

Opening Remarks:

  • Paul Skoutelas, President and CEO, APTA, Washington, DC
  • Sue Chan, Acting CEO, PTA ANZ, Melbourne, Victoria 


  • Doran Barnes, CEO, Foothill Transit, West Covina, CA
  • Natalie Reiter, Deputy Secretary, Policy, Precincts and Innovation, Department of Transport, Victoria
  • Richard Harrison, Metro Optimization Manager, Auckland Transport, Auckland, New Zealand

Co-hosted by the Public Transport Association Australia New Zealand



Sharing Data
Acknowledgment of Data Sharing
Acknowledgment of Data Sharing
Rebuilding Ridership and Enhancing the Customer Experience
09/08/2022 at 7:00 PM (EDT)   |  60 minutes
09/08/2022 at 7:00 PM (EDT)   |  60 minutes