Reframing Existing Indicators (Leadership APTA)

As more agencies within the transit industry look to adapt their performance measurements to today’s climate, there is an opportunity for the focus to shift from an emphasis on lagging indicators, such as total ridership, to leading indicators, like reliability or capacity, that can influence outcomes. Today, there is a renewed focus on transit as an essential service, which will allow the industry to consider a new KPI playbook. 

The value approach has gained traction as a way to recognize the importance of customer service-oriented metrics and the ability to enhance value within the community. The goal of this project is to provide constructive content surrounding the reframing of existing key leading indicators as a potential roadmap for future success. 

Project Team:

• Serena Stevenson- RATP Dev USA (coordinator)
• Jennifer Green (Transdev)
• Christopher Pieper (Foothill Transit)
• Lona Hankins (RTA)