Safe for All: An Innovative Systems Approach to Enhancing System Safety (Leadership APTA)

Although the existence of crime and violence on public transit are not new phenomena, recent increases in crime, violence and anti-social behavior (real or perceived) is causing concern for transit agencies and the customers they serve. Our transit agencies have not only experienced an increase in violence but have also seen growing numbers of the unhoused population take refuge within them. In addition, incidents and interactions with those suffering from mental health and/or substance abuse issues now occur with greater frequency. This has led to the perception that transit is no longer a safe and secure option, resulting in fear of taking the system, loss of existing transit riders and increased difficulty in attracting new ones.

Our capstone project explores the concept of employing a collaborative systems approach to enhancing customer safety. Through interviews, survey data and research, this capstone project incorporates insight and feedback from leaders in both the transit and safety and security industries. While acknowledging traditional strategies and best practices, our project explores real-life examples and innovative approaches that highlight methods to increasing safety and security on public transit that can be applied to any transit agency, regardless of location, size and maturity.

Project Team:

  • Lisa Santoro, HNTB (Co-Coordinator)
  • Rina Camarda, Toronto Transit Commission (Co-Coordinator)
  • Jim MacNeil, Pittsburgh Regional Transit
  • Rosa Medina-Cristobal, Dallas Area Rapid Transit
  • Cosette Rees, Lane Transit District
  • Shanta Williams-Harvey, Metra


Executive Summary
Open to download resource.
Open to download resource.
Presentation Slides
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Open to download resource.
Safe for All
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