Selecting Paratransit Software
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This three-part video series is designed to guide transit professionals through the entire lifecycle of procuring and implementing paratransit software solutions. From understanding the origins and evolution of paratransit technology to mastering the procurement process and engaging directly with industry vendors, each session builds critical knowledge for agencies seeking to modernize their services.
These virtual learning sessions are designed to be educational and to offer the perspective of transit agency staff and managers. While we greatly value the information and involvement provided by our commercial vendors and the contributions of our committees, we are committed to minimizing any perception of commercial bias in this educational effort. To that end, panelists and moderators will avoid referencing specific companies or products; the participating vendors represent only a small selection of available paratransit software options. We appreciate your understanding as we strive to present an unbiased and informative experience for all participants.
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The first in the Selecting Paratransit Software series, the session is designed to provide transit agency staff and managers with a comprehensive overview of the evolution of paratransit software applications, highlighting key differences and advancements in the field.
The first in the Selecting Paratransit Software series, the session is designed to provide transit agency staff and managers with a comprehensive overview of the evolution of paratransit software applications, highlighting key differences and advancements in the field.
Topics will include the six ADA-required service criteria essential for compliance, an explanation of paratransit scheduling algorithms, including considerations such as time, distance, traffic, street networks, and assumed speeds, and the adaptation of rideshare software for paratransit use.
Moderated by Accessible Transit and Paratransit Subcommittee Chair, David Rishel
Panelists:
- Daniel Whitehouse, VP of Paratransit and On-Demand Services, SMART, Metro Detroit, MI
- Eileen Collins Turvey, Director, Accessible Transportation Programs, TriMet, Portland, OR
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The second in the Selecting Paratransit Software series, this session will guide participants through the key phases of procuring and implementing paratransit software.
The second in the Selecting Paratransit Software series, this session will guide participants through the key phases of procuring and implementing paratransit software. Panelists will cover best practices for developing clear requirements and requests (asks), strategies for thoroughly evaluating vendor proposals, and tips for ensuring a smooth implementation process. Additionally, the session will address common challenges faced by agencies during procurement, approaches to stakeholder engagement, and methods for measuring success post-implementation.
Moderated by Accessible Transit and Paratransit Subcommittee Chair, David Rishel
Panelists:
- Christopher Jurek, Deputy Chief of Paratransit Services, MBTA, Boston, MA
- Daniel Whitehouse, VP of Paratransit and On-Demand Services, SMART, Metro Detroit, MI
- Eileen Collins Turvey, Director, Accessible Transportation Programs, TriMet, Portland, OR
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In this final session of the Selecting Paratransit Software series, we brought together eight vendors, a small selection of available paratransit options, to advise transit professionals on all three phases of the procurement process.
In this final session of the Selecting Paratransit Software series, we brought together eight vendors, a small selection of available paratransit options, to advise transit professionals on all three phases of the procurement process. These phases include developing your requirements and specifications, conducting the procurement, making your selection, and implementing the new system. What should agencies be asking? What can you expect from the process? How can you ensure your agency is asking the right questions? The session will also offer insights into common pitfalls, emerging trends, and strategies for fostering transparency and collaboration between agencies and vendors.
Moderated by Accessible Transit and Paratransit Subcommittee Chair, David Rishel
Panelists:
- Audey Korpus, Trapeze Group
- Brian Corcoran, Ride Co
- James Cox, The Routing Company
- Matt Taylor, EcoLane
- Ryan Larsen, QRide
- Sarish Kasat, Via
- Todd Schonhoff, MTM
- Victoria Fulton, Spare