The Perception of Safety on Public Transit

Our project details how personal safety and the perception of safety has an impact on overall ridership. We explored different ways to enhance the personal safety of our customers in an effort to increase ridership and change the perception of public transportation based on interviews with Transit Police Personnel, Agency Customer Experience, and Transit Executives. We researched the public perception of safety and how that compares to available data, as well as if any alternative methods to current safety measures have yielded measurable results in agencies across the United States and Canada. Based on our findings, we found the factors that contribute most to riders’ perception of safety on public transit, and compiled recommendations and best practices for different agencies to incorporate successes in their own systems. Our research yielded a variety of solution types, including but not limited to new/updated technology, committee engagement and outreach programs, ambassador programs, infrastructure and cleaning upgrades, and improved marketing.

Group 1:

• Deepika Gangwani
• Lauren Garoppo
• Geo Joy
• Alex Kumnik
• Miles Varga