Transit as a Social Responsibility: How to Keep Equity at the Forefront During Corridor Planning and Implementation (Emerging Leaders Program)

Recorded On: 04/07/2022

Transit agencies are constantly planning, designing, and implementing corridor projects and system improvements. This capstone project focuses on how customer engagement and data can be used throughout a project lifecycle (planning and feasibility, preliminary engineering, construction and implementation, and operations) to help inform outcomes that meet the needs and desires of the community. The project explores the importance of understanding your customer base, how to best engage customers, and how to let the needs and priorities of customers drive the outcome and design. 


  • Sonja Burseth, Metro Transit
  • Kimmy Feldbauer, AECOM
  • A.J. Nazem, Regional Transportation Authority
  • Lauren Krutty, Kansas City Streetcar Authority


Transit as a Social Responsibility: How to Deliver a Quality Experience through Design, Data, and Customer Engagement
04/07/2022 at 3:00 PM (EDT)  |  Recorded On: 04/07/2022
04/07/2022 at 3:00 PM (EDT)  |  Recorded On: 04/07/2022
Presentation Slides
Open to download resource.
Open to download resource.