Unlocking the Power of Artificial Intelligence in Public Transportation (Leadership APTA)

This study will identify current problems and challenges facing mobility providers and explore how Artificial Intelligence (AI) can be used to solve those problems, based on best practices from transit and non-transit industry applications. It will include a framework of industry challenges and comparative AI solutions (e.g., data analytics, state of good repair, asset management, customer service, customer experience, safety and security).

Key learnings in the study will also reflect AI applications in various industries outside of transit, including healthcare, retail, and airlines, to explore how these solutions can be applied to improve performance of transit operations and customer experience. The study will also examine the gains and risks associated with technological advancements and summarize unique challenges and common pain points as mobility providers embark on AI implementation.

Project Team:

• Jennifer Hass (Co-coordinator), Community Transit
• Brian Smart (Co-coordinator), AECOM
• Ryan Armstrong, OCTA
• Brett Rogers, TriMet
• Myat San, BART; Nauni Singh, VTA