Enhancing the Customer Experience through Quality, Real-Time and Open Data

Recorded On: 11/09/2021


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The digital world brings with it an abundance of data. How can we assure high-quality of data? How do we determine what should be made open? How can open architecture and integration make riding transit simpler and more cost-effective for transit agencies and riders? Our panel will discuss these and other possibilities to help determine how data can be the tool for improving network performance and service to the customer.  

Moderator

  • Jeff Hiott, Vice President - Imagination, Research, & Industry Benchmarking, Capital Metropolitan Transportation Authority, Austin, TX

Panelists

  • Andy Walker, Commercial Director, Ito World, Cambridge, United Kingdom
  • Eric R. Reese, President / CEO, Bytemark, Inc., New York, NY
  • Norman K. Tuitavuki, Chief Operating Officer, Monterey-Salinas Transit, Monterey, CA
  • Gretchen Newcomb, Director, Partnerships North America/Australasia, MobilityData International Organization, Hood River, OR

CEUs: 1.5 Planning

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Enhancing the Customer Experience through Quality, Real-Time and Open Data
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CEUs
Live Viewing: 1.50 CEUs credits and no certificate available
Live Viewing: 1.50 CEUs credits and no certificate available 1.5 Planning