This capstone investigates how some agencies are using communications in response to this challenge to build long-lasting, resilient support for their major capital programs.

Through candid interviews with 30 transit leaders from 13 U.S. states and Canada, this capstone highlight the hard-earned insights that helped them lead with clarity, confidence, and impact.

Drawing on a series of in-depth interviews with executives, operations leaders, customer experience specialists, and public–private partners, this session presents a proven framework for planning, delivering, and sustaining transit excellence across the three critical phases of a mega-event: Pre-Event, During Event, and Post-Event.

This capstone explores how public transit agencies can adopt AI solutions responsibly by establishing a framework that identifies key risks, outlines governance surrounding AI, and implements policies to put appropriate guard rails on usage.

The capstone team conducted several months of industry research on recent capital expansion programs across the United States, seeking to better understand if there was a “right” balance between public and private sector staffing when advancing a capital expansion program.

Although data indicates that transit systems are safe - in fact, transit riders are less likely to be the victim of a crime as compared to car drivers - riders’ perception that systems are not safe has led to negative customer satisfaction surveys and in some cases, a reduction in, or an aversion to, transit - even more so in the post-COVID era.